Abandoned cart, order and shipping messages for Shopify and WooCommerce

How it works

Your store sends AiConva a signed notification whenever a checkout, order or shipment happens. AiConva checks the signature, works out who the customer is from the phone number on the order, and sends the approved template you chose for that moment.

Nothing is sent from a guess. Right before each message AiConva re-checks consent, whether the customer has already bought, how recently you last reminded them, and the time of day.

Connect your store

1. Open Store automations → Connect your store and add your Shopify domain (your-store.myshopify.com) or a WooCommerce store name.
2. Shopify: paste the webhook signing secret shown at the bottom of Settings → Notifications → Webhooks, then create webhooks for Checkout creation, Order creation and Order fulfillment pointing at the delivery URL shown on the page.
3. WooCommerce: AiConva generates a secret and shows it once. In WooCommerce → Settings → Advanced → Webhooks add two webhooks (Order created and Order updated) with the delivery URL and that secret.
4. Place a test order. The store's status turns to “Receiving events” and the order appears in the activity list with what AiConva did about it.

Pick the templates

Each automation sends one approved template. Fill in each {{1}}, {{2}}… with store data such as {{first_name}}, {{order_number}}, {{total}}, {{checkout_url}} or {{tracking_url}}. The preview shows the message with sample data, and the page shows what each message will cost.

Submit your templates under the right category: order confirmation and shipping are utility; a reminder to finish a purchase is marketing.

Consent, quiet hours and caps

Order confirmations and shipping updates (utility) go to everyone who has not opted out. Marketing messages such as cart reminders go only to contacts who have opted in, unless you tell AiConva that your checkout asks customers to agree to WhatsApp messages. Choosing that records your confirmation in the audit log, and anyone who replies STOP is never messaged again.

Marketing messages are only sent between 9 am and 9 pm in your workspace time zone; anything due overnight waits for the morning. A customer gets at most one abandoned-checkout reminder every 7 days, and a reminder is cancelled automatically if the customer completes the purchase first.

Measuring recovery

A cart counts as recovered only if the order came after a reminder was sent. The page shows messages sent, carts recovered and the recovered cart value for the last 30 days, and every skipped message lists its reason, such as “has not opted in” or “customer completed the purchase”.