Commerce & payments

Catalogues: Commerce Manager, Shopify, and WhatsApp

Create a product catalogue, connect it to your WhatsApp number, and keep it in sync from Shopify or Meta Commerce Manager.

8 min read

Catalogue in Commerce Manager

In Meta Commerce Manager, create a catalogue of type E-commerce and note its catalogue ID.
Add products manually, by data feed, or via a partner platform.
Connect the catalogue to your WhatsApp Business Account in WhatsApp Manager → Catalogue so products can appear in chats.
In AiConva, open Flows → Catalogue, register the catalogue with the same ID, and add the products you want flows to reference.

Manage it with Shopify

If your store runs on Shopify, install Meta's official Facebook & Instagram app in Shopify. It creates and continuously syncs a Commerce Manager catalogue — prices, stock, and images stay current without manual feeds. Then connect that synced catalogue to WhatsApp exactly as above.

In AiConva, toggle the Shopify integration on the Integrations page to track the connection alongside your other channels.

Keep one catalogue as the source of truth. Two catalogues with overlapping SKUs is the most common cause of wrong prices in chat.

Use products in conversations

Flows can send single-product or multi-product messages from the connected catalogue; agents can share product cards from Live Chat. Every product message is free inside the service window.

Try it now

This guide maps directly to a screen in AiConva.

Open Flows → Catalogue