Terms & Conditions

1. Who we are and what these terms cover

These terms govern your use of the AiConva platform ("AiConva", "we", "us") — a software service for sending and managing WhatsApp Business communications via the official WhatsApp Business API. AiConva is a product operated by JustTicks Platform. By creating a workspace or using the service you agree to these terms on behalf of yourself and, where applicable, the business you represent.

2. Accounts and workspaces

You must provide accurate registration details and keep your credentials confidential. You are responsible for all activity in your workspace, including activity by team members you invite (owners, admins, agents, and finance roles). Notify us immediately of any unauthorised access.

3. Billing, wallet, and fees

AiConva uses prepaid wallet billing. Message charges are Meta's applicable conversation rate, passed through at cost, plus a flat platform fee of ₹0.10 per message, plus GST at the prevailing rate (currently 18%). Every charge appears as an individual entry in your billing ledger. Campaign estimates are shown before sending; the amount actually charged reflects messages actually attempted.

If Meta reports a message as undeliverable, the full charge for that message — Meta rate, platform fee, and GST — is automatically credited back to your wallet. Wallet top-ups are non-transferable. Unused wallet balance is refundable on account closure, less any amounts owed.

4. Acceptable use

You may only message contacts who have given verifiable opt-in consent. AiConva enforces this at the platform level and honours STOP/UNSUBSCRIBE keywords automatically. You must comply with Meta's WhatsApp Business Messaging Policy and Commerce Policy, and with applicable law including the Information Technology Act, 2000, TRAI regulations on commercial communication, and the Digital Personal Data Protection Act, 2023.

Prohibited: spam or unsolicited messaging, illegal goods or services, deceptive or fraudulent content, and any attempt to circumvent WhatsApp quality or tier systems. We may suspend workspaces that put our platform or your recipients at risk, and will tell you why.

5. Your data

Your contacts, conversations, templates, campaigns, and billing history belong to you. You can export all of it at any time from the product, and cancellation automatically queues a final export. We use your data only to operate the service, as described in the Privacy Policy.

6. Service availability and third parties

Message delivery depends on Meta's WhatsApp infrastructure, which we do not control. We aim for high availability but the service is provided "as is" without warranty of uninterrupted operation. Meta may change rates, policies, or tier rules; we pass such changes through with notice where possible.

7. Cancellation and termination

You can cancel self-serve at any time from the product — no calls, no retention flows. On cancellation we queue a full data export, refund unused wallet balance, and delete workspace data after the retention period described in the Privacy Policy. We may terminate for material breach of these terms with notice stating the reason.

8. Liability

To the maximum extent permitted by law, our aggregate liability arising out of the service is limited to the platform fees you paid us in the three months preceding the claim. We are not liable for indirect or consequential loss, or for actions taken by Meta against your WhatsApp Business Account.

9. Changes and governing law

We may update these terms; material changes are notified in-product at least 15 days in advance. These terms are governed by the laws of India, with courts at Jaipur, Rajasthan having exclusive jurisdiction. Questions? Contact us.