Inbox & automation
Set up a welcome WhatsApp chatbot
Greet first-time customers automatically with a keyword-triggered flow, route them to a menu, and hand off to the team inbox.
How the welcome flow fires
Flows in AiConva are trigger-based. A welcome bot uses a keyword trigger — typically "hi", "hello", or the word your wa.me link pre-fills — and runs when an inbound message matches. Replies inside the 24-hour service window are free, so the whole bot conversation costs nothing.
Build it
- Open Flows → New flow and name it Welcome bot.
- Set the trigger type to keyword and the keyword to hi (the default trigger config).
- Start from a flow template in the library if one fits — templates pre-fill the step definition — or build steps by hand.
- First step: greet and present a menu (1. Catalogue, 2. Offers, 3. Talk to a human).
- Route option 3 to assignment: the conversation lands unassigned in Live Chat where any agent can claim it.
- Publish the flow. Draft flows never fire.
Test it end-to-end in mock mode: send a simulated inbound "hi" from the Inbox test tools and watch the flow answer.
Good welcome-bot manners
Answer instantly, but say it's a bot. Offer a human path in every menu. Honour STOP automatically — AiConva opts contacts out on STOP/UNSUBSCRIBE keywords no matter what your flow does.
Try it now
Open Flows This guide maps directly to a screen in AiConva.